Frequently asked questions

Elaxia Global is a fresh-cut-flower sourcing and export business based in Bengaluru, India. We source flowers from Indian growers and suppliers for importers, wholesalers and flower distributors, with a focus on buyers in the Middle East and Asia.

We are a merchant exporter, not a grower. We work with a network of Indian growers and suppliers, identify the products that match your requirements, and coordinate quality checks, packing, documents and shipment for you.

Send us an enquiry on WhatsApp or by email. Our enquiry builder lets you choose flowers, quantities and destination, then opens WhatsApp with your message ready to send. We reply with availability and a quote, and confirm the order details with you before sourcing begins.

Include the flowers and varieties, colours, stem lengths or grades, quantities, destination city and airport, and the date you need them. Mention any packing or labelling needs. The more detail you share, the faster we can confirm availability and quote accurately.

Minimum quantities depend on the flower, variety, packing and destination, so there is no single figure. Tell us what you need and we confirm the minimum with your quote on WhatsApp.

Lead time depends on the flowers, quantities, season and flight availability. We confirm it with your quote on WhatsApp. For large orders or peak dates, contact us as early as you can so we can plan sourcing.

Share your peak dates and expected volumes early, whether for Valentine’s Day, Ramadan, Eid, national days or wedding season. Demand and air cargo space tighten around these dates, so early notice lets us plan sourcing and shipment, subject to availability.

Contact us on WhatsApp or by email at any time. We work from Bengaluru, India, and reply in English as soon as we can. WhatsApp is the quickest way to reach us.

We use your enquiry details only to reply, quote and handle your order. We do not sell them. Enquiries sent through the enquiry builder go straight to WhatsApp; our privacy policy explains how we store and protect your data.

We source roses, carnations, chrysanthemums, gerberas and lilies, plus other seasonal flowers according to market demand. Specific varieties, colours, stem lengths, grades and quantities are subject to availability and are confirmed with each quote.

Yes, we source to the stem lengths, grades and specifications you request, where growers can supply them. Indicative specifications are shown on each flower page; the exact specification for your order is confirmed with the quote.

Ask us on WhatsApp. Whether a sample or trial shipment is possible, and on what terms, depends on the flowers and destination, and we confirm it case by case.

We pay attention to flower selection, freshness and grading against your specification before anything is packed. Because we work with several growers and suppliers, we can match products to the requirements you set in your enquiry.

Freshness is protected by careful handling from harvest to dispatch: hydration, cool storage and suitable packing before the flowers go to the airport. Cut flowers travel by air because speed matters. Handling arrangements are agreed with you for each order.

Flowers are bunched, sleeved where suitable and packed in boxes designed for air freight. Bunch sizes, sleeves, box types and labelling can follow your requirements. The packing for your order is confirmed with the quote.

Tell us on WhatsApp straight away, with photos of the flowers, boxes and labels, and the air waybill number. We review it with you and the supplier. How claims are handled is agreed with each order before shipment.

We focus on the Middle East and Asia: the UAE, Saudi Arabia, Qatar, Oman, Kuwait, Bahrain, Singapore and Malaysia. Each has its own market page with hub cities, airports and usual documents. Enquiries from other countries are welcome.

We coordinate air freight into the main cargo airports of each market, such as Dubai, Riyadh, Doha, Muscat, Kuwait, Bahrain, Singapore and Kuala Lumpur. The destination airport is agreed with you for each order. See each market page for the full list.

Fresh cut flowers are shipped by air freight, because they are perishable and need to arrive quickly. We coordinate the shipment from India to your chosen airport, with updates along the way.

Transit time depends on the route, the flight schedule and connections. Indicative transit for each country is shown on its market page; the actual routing and timing for your shipment are confirmed with the quote on WhatsApp.

The Incoterm is agreed with each quote, depending on what suits you and the route. Tell us whether you want to arrange freight yourself or have us coordinate it, and we quote on that basis.

Either side can. We can coordinate air freight to your airport, or hand over to your nominated forwarder in India. Who books the freight and who pays for it follows the Incoterm agreed with your quote.

A flower shipment usually travels with a phytosanitary certificate, commercial invoice, packing list and air waybill. A certificate of origin and other papers can be added where your market or buyer needs them. We confirm the full list for each order.

Yes, in practice importing countries require one for fresh cut flowers. In India it is issued by the government plant quarantine authority after inspection of the consignment. We coordinate it as part of the export documents for every shipment.

Yes, a certificate of origin can be arranged where your market or customs broker needs it, for example to claim a trade-agreement tariff. Tell us in your enquiry and we confirm it with the quote.

Yes. Our Importer Exporter Code (IEC) and APEDA Registration-cum-Membership Certificate (RCMC), the registrations an Indian exporter of floriculture products holds, are listed on this site. Ask us for copies if your compliance team needs them.

Import rules are set by your country, and some markets require the importer to hold a licence or permit for plants and flowers. Check with your authority or customs broker. We prepare the export side to match the requirements you share with us.

Payment terms are agreed with each quote, depending on the order and the trading relationship. We set them out clearly before you confirm, so there are no surprises.

The quote currency is agreed with each quote. Tell us your preferred currency in your enquiry and we confirm whether we can quote in it.

Flower prices change with variety, grade, season, quantity and freight, so a fixed price list would mislead. Send us your requirements on WhatsApp and we reply with a quote for your order.